The Service Manager for airports in the Benelux is a pivotal role that involves overseeing the management and delivery of all airports service contracts in the region. This includes the management of our on-site service team at Schiphol airport (+- 85 FTE), and the remote service contracts in the region with a strategic focus on Brussels Airport.
The role requires a long-term vision and approach to maintain and enhance customer satisfaction through the delivery of high-quality and innovative services fitting customer needs and the Vanderlande brand.
The service manager works closely with our sales and project teams, taking up responsibilities such as negotiating and managing new service models, contract terms, ensuring compliance with service level agreements, and leading initiatives to optimize service delivery.
Additionally, the service manager will be expected to identify growth opportunities and develop strategies to expand the company's presence within the Benelux, which requires a good understanding of both the technical aspects and the unique needs of each airport.
Effective stakeholder management, leadership, and a good understanding of the logistics automated material handling industry are essential for success in this role.
Your profile
- Leadership and Team Management
- Strong leadership skills to mentor and guide teams to deliver excellent services to the customer.
- Ability to foster a collaborative and high-performance work environment.
- Strategic Planning
- Strong ability to develop and implement strategic plans for the region.
- Skills in identifying and pursuing new business opportunities.
- Competence in analyzing market trends and competitor activities.
- Stakeholder Management
- Excellent communication and interpersonal skills to build and maintain relationships with customers, service partners and vendors.
- Ability to act as a primary point of contact for senior management and ensure customer satisfaction on tactical/strategic level.
- Health and Safety
- Health and Safety is your priority.
- Experience in managing HSE culture and regulatory needs.
- Continuous Improvement
- Role modeling a Continuous Improvement mindset
- Demonstrated experience in monitoring operational and financial performance and implementing improvement measures.
- Adaptability and Flexibility
- Ability to adapt to changing conditions and business needs.
- Flexibility to manage multiple tasks and priorities effectively.
- Financial Acumen
- Proficiency in developing and managing budgets.
- Skills in monitoring financial performance and implementing cost-saving measures.
- Ability to prepare and present financial and operational reports.
What do we ask from you?
- Bachelor's degree in Business Administration, Management, or a related field. A Master's degree is preferred.
- Minimum of 10 years of experience in service contract management and regional development.
- Proven track record of successfully managing service teams/contracts and driving regional growth.
- Strong negotiation, communication, and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Travel in the region to meet with customers and service providers.
- Proficiency in Microsoft Office Suite and contract management software.
About the team
Schiphol has been Vanderlande’s business partner for more than 50 years, and as Key customer pivotal in our company’s strategy. A strong focus on automation and sustainability challenges our teams to continuously improve technical and organisational solutions. Our site-based team of specialist in the field of Asset Management, Process Optimization and IT Services at Schiphol plays a leading role in tactical initiatives throughout the region.
The Service Manager Benelux will be primarily based at Schiphol airport to lead the site-based team, while reporting into the Service Director for North-East Europe & Türkiye, located in Veghel.
Direct reports to the Service Manager Benelux will include the Operations and Maintenance lead, the Performance and Improvement Manager and Contract Management.
Apart from the local service teams, the service manager will directly work together with counterparts from other regions, and Vanderlande departments such as R&D, Global Service Desk, Sales and Project Management.
Vanderlande is the global market leader for future-proof logistic process automation at airports and in the parcel market. Furthermore, we are also a leading supplier of process automation solutions for warehouses, which seamlessly integrate innovative systems, intelligent software and life-cycle services.
At Vanderlande, you can develop your career, satisfy your ambitions, aspire to new heights, while enjoying personal growth and thriving on achievement.
What we offer
In the challenging and responsible position of Service Manager, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.
This position offers a competitive salary range of € 6.900 to € 8.300 per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.
On top of your fixed salary you’ll receive the following secondary benefits:
- 40 vacation days (20 statutory days and a flexible budget worth 20 days).
- Flexible working hours.
- A hybrid workplace (40% working from home and 60% in the office).
- A Health & Wellbeing budget worth €300,- per calendar year.
- Commuting allowance, including full reimbursement of travel by public transport.
- Working from home allowance.
- Collective pension scheme and discount on additional health insurance.
- On-site company health centres with a gym, physiotherapists and occupational therapists.
- Vanderlande Academy and training facilities to boost your skills.
- A variety in Vanderlande Network communities and initiatives.
- And a great company restaurant and coffee bar with barista.
Your application
If the role of Service Manager appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information, please contact Michelle van der Schoot (Senior Recruiter) on +31 413 49 52 41
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status