“You have flown with us, but what do you know about all the business operations and technology behind every flight?”

A Business Product Analyst (BPA) supports the product team in achieving the maximum value-potential of the product by ensuring the product is built according to the right requirements, driving user adoption and realizing business process change. The BPA is responsible for analysing product impact to make this measurable.

This is done by envisioning what the to-be business process should be after the product is implemented, and iterating on this process design by collaborating closely with (key) users

When a tool has already been implemented, the BPA uncovers points of user dissatisfaction and mitigates these.

Because a BPA collaborates so closely with users, they are aware of their needs and pain points, putting them in an excellent position to inspire the organization with opportunities for new products.

As a BPA the key result areas you are responsible for are:

• Facilitate business process change by understanding the current business process;
• Gathering, specifying and prioritizing user requirements;
• Supporting the PO in prioritizing features by clarifying expected user value of features;
• User Acceptance Testing to validate if the user acceptance criteria are met, support in Business Process testing;
• Analysing the business impact generated by the product according to the KPI(s) and other business metrics as predetermined in the product business case;
• Perform the necessary technical configurations to adjust a (vendor) application to user requirements;
• Drive user adoption by uncovering user requirements i.e. by organizing product workshops, explanation sessions, etc.
• Support others in the product team by taking over certain tasks from them;
• Ensuring proper Data Management.

You will land within one of the product teams within our People Technology and Intelligence (PTI) department. This department (or platform) is responsible for the innovative technology and tools that can be found throughout the complete employee journey.

We are looking for an experienced BPA who will focus on taking the lead on complex epics and features requested by our business stakeholders. You will work together closely with your team and use your experience to support them. Good communication, proactive mindset and stakeholder management skills are therefore key. It is a big advantage if you have a project management background.

We are looking for an enthusiastic and proactive professional with the necessary knowledge and experience in understanding and improving business processes and translate improvements and business requirements into technological developments; someone who will help us to continuously improve and maximize the value of our products on an on-going basis.

In addition, if you happen to fit the following criteria, then we are looking for you!

• An education at at least Bs level;
• Experience in modelling business processes using common techniques like BPMN and UML modelling;
• The ability to use data analysis techniques to analyse the impact of a product on defined key performance indicators;
• A good knowledge of data management principles and on how to apply these principles;
• Good at identifying issues and inefficiencies in business processes to create and propose proper solutions;
• Experienced in gathering requirements and translating them into features;
• Familiar with improving user adaption by recognizing and tackling issues with the product.
• No issues with working onsite and frequently contact with the business throughout the complete flow;
• Strong communication skills in both English and Dutch;

• A gross salary between €4.252,77 and €6.075,38 per month;
• Plenty of scope for personal development and great advancement opportunities;
• Labour market allowance;
• An excellent pension scheme and 8% holiday allowance;
• A year-end bonus of 8.33%;
• A profit-sharing scheme, up to 20%;
• 25 leave days and 5 extra days off;
• 7 extra days off if you work irregular shifts;
• Substantial discount on airfare (when you have been employed for at least 6 months);
• A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
• If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean);
• 2% development budget;

Don’t wait any longer and apply for this function before the final boarding call on 01/05/2025! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and security research.Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.